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FAQ

  • Does the pc store any critical betting information or is everything stored in the ‘central system’?​

    the terminal does not store any critical betting information all data stored in central system (bet director/ white label platform)

  • is the printer driver pre-installed?​

    yes, it’s pre-installed

  • will a technician be able to remote via teamviewer on the machine?​

    no, teamviewer won’t be used, its not part of our approved applications and represents a security risk. the pc is pre-installed with kaseya, an agent for remote support purposes.

  • can the pc use a wifi connection or it has to be broadband?​

    either wifi or broadband(ethernet) connection would work fine, as long as it’s connected to the internet.

  • what are the different error messages that might occur?​

    • “incorrect username or password” at log in
      • make sure you are using the correct username and password, if still an issue, contact support to verify your account status
    • “price change” when place bets, this will only show if the new price is lower than the old price
      • you can choose to re-send the bet if customer is ok with that, or refund the amount for customer

  • if not sure, please contact support-4x3@betmakers.com

  • what are the escalation procedures for errors/issues that cannot be handled locally?​

    if any issues or concerns, please contact our support team via support-4x3@betmakers.com